Journee Terms and Conditions

These Terms and Conditions ("Agreement") govern the services provided by Journee Consulting ("We," "Our," "Us") to the Client ("You," "Your"). By engaging our services, you agree to the following terms:

1. Scope of Work (Schedule of Services)

1.1 Services Provided: We provide consultation, customisation, implementation, and training for monday.com software as per the agreed schedule of services.

1.2 Exclusions: Services outside the agreed schedule of services will require a separate agreement and may incur additional fees.

1.3 Customisation Requests: Any significant changes or customisation requests during the project must be agreed upon in writing and may be subject to additional fees and extended timelines.

2. Payment Terms

2.1 Fees and Invoicing: All fees will be outlined in the project proposal or service agreement. Invoices will be issued upon agreed milestones or monthly, depending on the nature of the project.

2.2 Payment Due Date: All invoices are due within seven (7) days of issue.

2.3 Late Payments: Payments not received within fourteen (14) days may incur a late payment fee of 2% per month. Services may be paused until the account is up to date.

2.4 Additional Costs: You will reimburse any pre-approved expenses incurred on your behalf, such as additional third-party integrations or tools.

3. Client Responsibilities

3.1 Access and Cooperation: You agree to provide timely access to your monday.com account, third-party integrations / tools, relevant data, and other required resources to enable us to deliver services effectively.

3.2 Accuracy of Information: You are responsible for providing accurate and complete information for system setup and customisation.

3.3 Decision-Making Authority: You will designate a primary contact with decision-making authority to avoid delays.

4. Timelines

4.1 Project Deadlines: We will work to agreed timelines but are not responsible for delays caused by factors outside our control, including delays in receiving required information or approvals from you.

4.2 Revised Timelines: If project timelines are impacted due to scope changes or delays, we will notify you and adjust deadlines accordingly.

5. Warranty and Support

5.1 Warranty Period: We offer a 30-day warranty period from the date of project completion for minor adjustments or corrections related to the original scope of work.

5.2 Ongoing Support: Ongoing support beyond the warranty period can be provided through a separate agreement or retainer.

5.3 monday.com Platform Issues: We are not responsible for technical issues related to the monday.com platform itself, as it is a third-party product. Any such technical issues must be resolved directly with monday.com support.

6. Intellectual Property

Pre-Made Templates

6.1 Ownership by Journee: All pre-made monday.com templates provided by Journee Consulting are and remain the intellectual property of Journee Consulting. When you purchase a pre-made template, you are granted a non-exclusive, non-transferable license to use the template for your organisation's internal purposes.

6.2 Restrictions: You may not share, distribute, or resell these templates to third parties without our written consent.

Customisations to Pre-Made Templates

6.3 Client Ownership of Customisations: Any customisations or modifications made to the pre-made templates to suit your specific workflows or organisational needs will be considered your property. You will have full ownership of these customisations.

Custom-Designed Workflows

6.4 Ownership by the Client: Any custom workflows, processes, or designs created from scratch for your organisation by Journee Consulting will be considered your property upon completion and full payment of associated fees.

6.5 Transfer of Ownership: Upon project completion, we will transfer ownership of all custom workflows to you, including all related documentation and configurations.

6.6 Exclusions: Any proprietary tools, techniques, or processes used by Journee to develop these workflows remain the intellectual property of Journee Consulting.

General Terms

6.7 Data Ownership: You retain full ownership of any data, branding, or materials you provide during the course of the project.

6.8 Non-Disclosure: Both parties agree not to share or disclose each other’s proprietary materials or designs without prior written consent.

7. Confidentiality

7.1 Protection of Information: Both parties agree to maintain the confidentiality of all proprietary and sensitive information shared during the project.

7.2 Non-Disclosure: Neither party will disclose the other’s confidential information to any third party without prior written consent, except as required by law.

8. Termination

8.1 Termination by Either Party: Either party may terminate this agreement with 30 days’ written notice.

8.2 Refunds and Payments: In the event of termination, you will be responsible for all fees for work completed up to the termination date or closest milestone. No refunds will be provided for work already completed.

8.3 Handover: Upon termination, we will provide a handover of all completed work and documentation related to your project.

9. Limitation of Liability

9.1 No Guarantee of Results: We do not guarantee specific results or outcomes from the use of monday.com, as success depends on your internal use and management.

9.2 Limit of Liability: Our liability for any claims will not exceed the total fees paid by you for our services in the six (6) months preceding the claim.

9.3 Data and Security: We are not liable for data loss, breaches, or security issues arising from the monday.com platform or your own IT systems.

10. Insurance

10.1 Our Insurance: We maintain professional indemnity and public liability insurance to cover our services.

10.2 Your Responsibility: You are responsible for maintaining appropriate insurance for your business operations, including cyber and data security coverage.

11. Dispute Resolution

11.1 Negotiation: Both parties agree to attempt to resolve disputes through good-faith negotiation.

11.2 Mediation: If disputes cannot be resolved, they will be referred to mediation before legal action is pursued.

12. Amendments

Any amendments to this agreement must be made in writing and signed by both parties.

Acceptance of Terms

By engaging our services, you acknowledge and agree to these Terms and Conditions.